Terms of Service

1. Agreement to terms

By accessing or using the website at inericasystems.com or engaging Inerica Systems ("we," "our," or "us") for services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. Services

Inerica Systems provides digital services including, but not limited to:

• Website design and development
• Search engine optimization (SEO) and digital marketing
• Workflow automation and system integration
• AI chatbot and voice agent integration
• Free website SEO audit tool

Specific deliverables, timelines, and pricing are outlined in individual service agreements or proposals provided to each client.

3. Client responsibilities

As a client, you agree to:

• Provide accurate, current, and complete information as needed for service delivery.
• Provide timely feedback and approvals to avoid project delays.
• Ensure you own or have rights to all content, images, and materials provided to us.
• Pay invoices by the agreed due dates.
• Maintain confidentiality of any login credentials or access we provide.

4. Payment terms

Monthly retainer services are billed at the beginning of each month. Project-based work is billed per the schedule outlined in the proposal (typically 50% upfront, 50% on completion). Invoices not paid within 15 days of due date may incur a 1.5% monthly late fee. We reserve the right to pause services on accounts with overdue balances exceeding 30 days.

4a. SMS terms

• Program: Inerica Systems Account Notifications.
• Messages you'll receive: onboarding and go-live scheduling, service and system update alerts, appointment reminders, billing and renewal notices, replies to support requests you opened. We do not send marketing messages through this program.
• How you opt in: By entering your mobile number and checking the SMS consent box on our client onboarding form. Consent to receive texts is not a condition of purchase. You can still work with us without opting in.
• Message frequency varies.
• Message and data rates may apply.
• Opt out: Reply STOP at any time. You will receive one confirmation message and no further texts.
• Help: Reply HELP, or email helpdesk@inericasystems.com.
• Carriers are not liable for delayed or undelivered messages.
• Your information is handled as described in our Privacy Policy. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Mobile opt-in data and consent are not shared with any third parties or affiliates for marketing or promotional purposes. Mobile information may be shared only with the service providers that help us deliver messages — for example our telecommunications provider — and only for that purpose.

5. Cancellation & termination

Monthly retainer agreements require 30 days written notice to cancel. After the notice period, all services will cease and we will provide a final deliverable summary. There are no cancellation penalties. For project-based work, cancellation mid-project will be billed for work completed to date.

6. Intellectual property

Upon receipt of final payment, you own all custom design assets, website code, and content created specifically for your project. We retain the right to showcase completed work in our portfolio unless you request otherwise in writing. Any third-party tools, plugins, or platforms used remain subject to their respective licenses.

7. Results & guarantees

Specific outcomes (rankings, traffic, leads) cannot be guaranteed as they depend on market conditions, competition, and factors outside our control. We commit to transparent reporting, honest assessments, and continued optimization toward agreed goals.

8. Limitation of liability

To the maximum extent permitted by law, Inerica Systems shall not be liable for any indirect, incidental, special, or consequential damages arising from use of our services or website. Our total liability in connection with any claim shall not exceed the fees paid by you in the three months preceding the claim.

9. Confidentiality

Both parties agree to keep confidential any proprietary business information shared during the engagement. This includes business strategies, financial data, and customer information. This obligation survives termination of the service agreement.

10. Free audit tool

The free SEO audit tool on our website is provided as-is for informational purposes. Results are automated and may not capture all aspects of your website's performance. No data you submit is stored beyond what is necessary to generate your report. We may use aggregated, anonymized data to improve the tool.

11. Governing law

These Terms of Service are governed by the laws of the State of California without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Alameda County, California.

12. Changes to terms

We reserve the right to update these Terms at any time. Material changes will be communicated to active clients. Continued use of our services after changes constitutes acceptance of the updated Terms.

13. Contact

Questions about these Terms? Contact us: