Communication workflows
Every first contact answered, routed and handed off
First-contact workflows on AI voice and SMS: the call answered, the caller's need taken down, the job booked, and a live transfer to a person when that's the right answer. It says it's an AI assistant at the start of every call.
- Fixed quote before any work
- Most sites live in 14 days
- You own the code and the data
- A person replies within one business day
- Answers after hours too
- Books appointments
- Qualifies and routes leads
- Text follow-up
Can an AI voice agent answer my business calls?
Yes. Erica Voice answers with a voice agent trained on your services, prices and hours. It books appointments, handles common questions, says it is an AI, and passes urgent callers to a person. It is $499 a month with a monthly allowance of call minutes, and setup is quoted first.
How the work runs
From a missed call to the right person.
Every engagement follows the same route: what is going wrong, what we build to change it, where a rule or a person decides, and what you have at the end.
The friction
Calls land when nobody can pick up
On a job, after hours or on another line, and the caller hangs up and tries the next number.
What we build
First contact answered and confirmed
The call is answered, the need and urgency taken down, and the booking or callback confirmed back by text.
The boundary
A clear handoff to a person
When a person is the right answer it transfers the call live. It says it's an AI assistant at the start of every call, and it cannot agree a price or change an order.
The outcome
The right person already holds it
Each conversation transcribed and logged to your CRM, routed to whoever should take it next.
What's included
Everything in one engagement.
Phone coverage
- Natural AI voice (ElevenLabs)
- Picks up when your team can't
- After-hours and overflow coverage
- Call recording with notice, and transcripts
- Live transfer to a person
Lead qualification
- Asks your qualifying questions
- Takes down name, need and urgency
- Books into your calendar
- Puts urgent leads through to you live
- Logs everything to your CRM
SMS workflows
- A text back on every missed call
- Appointment reminders
- The same review request to every customer
- Follow-up texts on a schedule you approve
- Two-way text conversations
How it works
From idea to live, in four steps.
- 01
Set up
We configure the agent with your services, prices, hours, FAQs and how you qualify a lead.
- 02
Connect
We connect it to your RingCentral number, your calendar and your CRM.
- 03
Go live
It starts answering calls and texts once you have approved the script and heard it yourself.
- 04
Tune
We read the transcripts every week and fix the places where callers got stuck or asked for a person.
Proof
The same first-contact work, already live
Inquiries answered, routed and handed to a person: client builds that already run this kind of first contact.
- Case studyJunkHunterA local crew you can book from the first screen, with booking, callback and call tracking behind it in one pipeline.Read the case study
- Case studyGolden Gate TransA ballpark price before anyone fills in a form, and every quote request routed automatically instead of waiting in an inbox.Read the case study
Businesses we've built for
What it costs
A fixed price before any work starts
Every build is scoped and quoted. We tell you the number before any work starts, and it does not move afterwards.
Erica Voice: voice agents for support, booking and sales
from$499/mo
- Your number, calendar and CRM connected
- 30 call minutes a day included, then billed as you go
- Setup quoted after a short call about your call volume and integrations
- You own the code and the data
Questions
What people ask before they start
Will callers know it's AI?
Yes. It says it's an AI assistant at the start of every call. Callers can get a question answered or an appointment booked, and it transfers them to a person live whenever that's the right call or they ask.
Does it work with my current phone number?
Yes. We connect it through RingCentral, so your existing number, voicemail and call routing keep working. The agent picks up the calls nobody else can take.
What happens to the leads it takes?
Every call is transcribed and logged to your CRM, urgent leads are put through to you as they come in, and a missed call gets a text back straight away, so the conversation carries on while you're busy.
How much does it cost?
Erica Voice is $499 a month and includes 30 call minutes a day; minutes beyond that are billed as you go. Setup is quoted after a short call about your call volume and integrations.
Start here
Find out which calls you're missing.
On a free 30-minute call we go through how calls and texts reach you today, then send a plan for answering, routing and handing them off, with a fixed price.
- Fixed quote before any work
- Most sites live in 14 days
- You own the code and the data
- A person replies within one business day